Effective Date: July 31, 2026

At MotionLab, every program is built around coaching, scheduling, and reserved training time. Because space is limited, the following refund policy applies.

Memberships

Monthly memberships renew automatically until canceled according to your membership agreement.

Membership fees are non-refundable once a billing cycle has begun.

Cancellation requests apply to future billing periods and do not generate refunds for previous payments.

Assessments

Movement assessments and consultations are non-refundable once completed.

If you need to reschedule your assessment, we ask that you provide at least 24 hours’ notice.

Personal Training and Semi-Private Sessions

Sessions canceled with at least 24 hours’ notice may be rescheduled based on coach availability.

Sessions missed without adequate notice may be forfeited.

Unused sessions expire according to the terms of your membership or package unless otherwise stated in writing.

Packages

Training packages are non-refundable after the first session has been completed.

If a documented medical condition permanently prevents participation, MotionLab may, at its sole discretion, provide a prorated credit toward future services.

Retail Products

Unopened retail items may be returned within 14 days of purchase with a receipt.

Opened supplements, nutrition products, beverages, and consumable items cannot be returned unless required by law or due to a manufacturer defect.

Promotional Offers

Introductory offers, discounted programs, and promotional pricing are final sale unless otherwise stated.

Billing Errors

If you believe you were charged incorrectly, notify us within 14 days. Verified billing errors will be corrected promptly.

Questions

Questions regarding billing or refunds can be directed to:

MotionLab
Scottsdale, Arizona
Email: info@motionlabaz.com
Phone: (480) 253-9222